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Unit 1 Professional Secretary1

Reading and Translating1

Reading A：US Professional Secretarial Job Desciption1

Reading B：Resume6

Simulated Writing—Business Letters10

Listening and Speaking—Meeting People14

Unit 2 Observing Proper Office Etiquette19

Reading and Translating19

Reading A：Observing Proper Office Etiquette19

Reading B：Receiving Visitors24

Simulated Writing—Letters of Invitation28

Listening and Speaking—Telephone calls32

Unit 3 Making Your Employees More Creative38

Reading and Translating38

Reading A：How to Adapt to Various Work Styles38

Reading B：Employee Performance Appraisal Form in XYZ Company43

Simulated Writing—Notice46

Listening and Speaking—Exchanging Information49

Unit 4 Establish Sound Profiles for the Company54

Reading and Translating54

Reading A：Managing People and Organization54

Reading B：Product Questionnaire59

Simulated Writing—Memo62

Listening and Speaking—Reporting66

Unit 5 Effective Communication70

Reading and Translating70

Reading A：The Importance of Communication70

Reading B：Making appointments/Arrangements75

Simulated Writing—Welcome/Farewell Speech77

Listening and Speaking—Effective Communication81

Reading A：The Hunt for the Global Manager85

Reading and Translating85

Unit 6 Contact the World85

Reading B：Employee Training89

Simulated Writing—Office Management92

Listening and Speaking—Making Arrangements95

Unit 7 Agenda100

Reading and Translating100

Reading A：The Art of Negotiation100

Reading B：Agenda Composition105

Simulated Writing—Minutes of Meeting108

Listening and Speaking—Company Visit112

Unit 8 New Business116

Reading and Translating116

Reading A：New Product Planning116

Reading B：Questionnaire of New Products122

Simulated Writing—Letters of Reservation124

Listening and Speaking—Business Travel128

Unit 9 Multinational Corporation132

Reading and Translating132

Reading A：Multinational Corporation132

Reading B：Company Overview137

Simulated Writing—Press Release140

Listening and Speaking—Preparation for a Meeting143

Unit 10 Listen to Your Customers148

Reading and Translating148

Reading A：Post-sale Service148

Reading B：Tips for Making a Customer Satisfaction Survey153

Simulated Writing—Proposals156

Listening and Speaking—Receiving161

Glossary167

参考答案182

参考译文214